Debt Advisor – £21,000 – Birmingham City Centre – Permanent

18th May 2018

Debt Advisor – £21,000 – Birmingham City Centre – Permanent

Debt Advisor – £21,000 – Birmingham City Centre – Permanent

Groomfield Recruitment is working on behalf of their valued and prestigious client based in Birmingham. They are looking to recruit a Debt Advisor to start on a full time, permanent basis.

You will be responsible for offering advice and assistance to clients with low priority debt issues via the telephone.

Responsibilities of a Debt Advisor include;

  • Provide via the telephone, electronic and written channels, basic advice and support to clients
  • Communicate clearly, accurately and succinctly with clients
  • Building and maintaining strong relationships with clients
  • Ensure all paperwork is completed accurately, comprehensively and in compliance with quality audit requirements
  • Maintaining records, assist with the collection of statistics by creating new database records and updating existing ones
  • Participate actively and effectively through internal communication channels, including regular 1 to 1 discussions, QM feedback and team meetings as required
  • Onward refer any complex related issues which clients raise
  • Take responsibility for personal technical development, proactively addressing knowledge gaps
  • Taking steps to address and minimise client complaints

Skills / experience of a Debt Advisor;

  • Call centre experience is desirable
  • Knowledge of debt issues is desirable
  • Ability to communicate, empathise and understand clients effectively
  • Computer literate
  • Accurate with strong attention to detail when case recording
  • Self-motivated, flexible and hardworking

Hours of work – Flexible shifts, on a full time rota basis, to cover service hours (9.00am to 8.00pm, 9.30am – 1.00pm Saturdays, subject to review)

Salary – £21,039

*Please note due to the high level of CV’s we receive, if you do not receive a response within 5 working days please assume on this occasion you have been unsuccessful*

Job Types: Full-time, Permanent

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